FAQs

Answers to the most frequently questions

Products

What can I expect from LA GONDOLA pasta tools?

See what Mindy (another happy client) says: La Gondola produces the highest quality pasta tools I have ever encountered. They ship and arrive quickly. They look and feel like they will last a lifetime.

Are the roller sizes the same on the double roller as on the single (single or festooned) rollers?

Yes the sizes are the same.

Adjustable Pasta Cutter: What is the narrowest strip that can be cut?

1,50 cm  (1/2 inch approx).

Does this cut the dough at the same time of imprinting? Or, is there a second piece that cuts the "coin"?

Yes, all in one motion.

Shipping and returns

Do you ship worldwide?

Yes absolutely! We ship worldwide via express courier (FEDEX /DHL/TNT/DPD).

All shipments are trackable and insured against damages and lost in transit.

What are the shipping cost?

Western Europe (EU): 10 Euro / 11 USD
Eastern Europe (EU): 12 Euro / 13 USD
Rest of Europe (non-EU): 12 Euro / 13 USD
Usa & Canada: 14 Euro / 15 USD
Rest of the world: 25 Euro / 27 USD

The shipping cost is fixed up to $249.99. Free shipping for orders of $250 and above. We encourage to order more than one unit to save on shipping!

Which is the Return Policy?

La Gondola is committed to your complete satisfaction.If any product you purchase from La Gondola does not meet your expectations, you may return it within 30 days. Please send an email to the customer service, requesting instructions for the items you would wish to return. Shipping charges are non refundable.

Account

How can I create my account?

Creating your La Gondola account is very useful for keeping track of your orders and for saving your shipping address, so it will already be filled in during checkout for your future orders.

Creating it is very simple. Just click on the person-shaped icon at the top right of the website (both on PC and smartphone) where the menu is, and then click on Create Account.

The Create Account page will open, where you will need to enter your First Name, Last Name, Email and Password, and finally click on Create. You will receive a confirmation email of the account creation, and you will be able to check the status of your orders right away.

Where can I modify the shipping address linked to my account?

You can modify the shipping address for your orders by accessing your La Gondola account. To do this, simply click on the person icon at the top right of the website (both from PC and smartphone) and enter the email (the one used during purchase) and the password of your account.

Then, in the 'Account Details' section, click on the 'View Addresses' button. From here, you can modify or delete a previously entered address, or you can add a new shipping address associated with your account.

Where can I find past orders?

You can find past orders by accessing your La Gondola account.

To do this, simply click on the person icon at the top right of the website (both on PC and smartphone) and enter the email (the one used during purchase) and the password of your account. You will find the details of all your orders placed up to that moment.

I have forgotten my account password, how can I recover it?

If you have forgotten your password, you can change it by clicking on 'Forgot your password?' and following the steps to recover it.

Do you have any other questions?

  • Write us

    info@lagondola.it

    Send us an email
  • Call us

    +39 0438 250017

    Call now
  • Chat with us

    Chat with us via inbox by clicking the blue "chat" icon at the bottom left